Diggers Rest Dental Practice Privacy Policy

Your privacy is our priority, at Diggers Rest Dental Practice our Staff are aware of this policy and responsible to keep your personal information confidential. All our staff members read, understood and signed an agreement to care for your confidential information.

Diggers Rest Dental practice is compliant with Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and the Health Records Act Victoria 2011.

What we use it for?

Your Personal information is used only to help communicate with you, issue your accounts, and for the purpose of debt collectors.

We will only use your private information after your have consented to do so and for the benefit of consulting your health status with dental specialists, medical practitioners or if requested by law.

On your behalf we might contact your private health insurance provider to obtain information about your dental insurance.

Amendment to your private information

Please let us know if you wish to add or delete any of your personal details from our system and it will be deleted immediately such as your email address.

What if you don’t wish to give us these details

As we endeavour to provide you the best of our dental care, it is important to let us know as much as possible about your health, however we might not be able to care for your dental needs if you chose not to provide us such information.

What personal details do we have?

Our Internet Service Provider (TPG) has the following information about you: your name, email address and phone number.

Generic Cookies are used to improve usability; the information is not used or installed for third party access.

Where do we keep your personal details?

Your private information is kept in both electronic files and hard copies, our electronic information is backed up regularly and the hard copies are kept and locked in a secured place at the premises.

Staff at Diggers Rest Dental Practice are not responsible for the security of your private health information that you might send to us electronically.

Need access to your personal details?

Upon your written request, you can access your personal information from Diggers Rest Dental Practice and after directing your request to the practice manager.

How long do we keep it for?

Diggers Rest Dental Practice will keep your personal information for 7 years then we might destroy this information.

Do you have a concern?

Please let us know in writing if you have any concern about the way we deal with your private information and we will take every complaint seriously.